Our clients have questions which demand human-centred solutions. 

We deliver these through a range of services:

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Insight into your customer

Using research to bring greater understanding of customer needs, thinking and behaviours, and bringing evidence into the early stages of design thinking. 

Service design mapping

Designing services

Services are how physical and digital are wrapped up to deliver that end to end experience. We create great services that are meaningful for your customers and your teams.

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Experience & setting strategy

We help to articulate how customers should feel from end-to-end, and establish an implementation strategy across your programmes.

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Designing your operation

All great experiences need a back-of-house operation to make them happen. We design new ways of working and new workspaces to enable this.

Virtual Reality

Co-creating innovation

We help our clients reach new markets and meet new customer needs using the power of design. Doing with this you embeds design thinking across the business.

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Digital / spaces / information

We design the touchpoints your customers interact with & bring it all together blending physical, digital & human. Wayfinding to help navigate; spaces where services come to life.

Built through our capabilities: