US airports failing to compete on passenger experience?

In case you missed it there was a really interesting piece this week asking “why do so many people hate US airports?” on the BBC magazine website.

It compared the experience of travelling in the US with some of the newer airports that have been built in the Middle East and Far East.   It noted that not many US airports feature in the Skytrak airport survey.

Not only do US airports seem to submit their passengers to high levels of security processes but they suffer from being generally much older and live with a variety of constraints that makes it hard for them to redevelop and improve the passenger experience.

JFK airport terminal, New York City, New York

JFK airport terminal, New York City, New York


David Watts

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