Human-centred design in the workplace

The latest research from Leesman released recently highlights the importance of human-centred design, something CCD has been championing for over 40 years.

Gaining an understanding of the way people behave at work, and the way they work, better informs design and means we can create spaces that work for the people in them.

But what about creating space people actually want to spend time in? This requires deeper research and understanding. It’s more than just surface level observations, but really getting into the shoes of the users, understanding their needs and taking design forward with them.

The latest Leesman Index release highlights how holistic elements, internal wayfinding, technology and space design impacts employee satisfaction of their workplace.

Some key findings include:

Only 35% of respondents were satisfied at the variety of different types of workspaces their space offers.

I am satisfied with the variety of different types of spaces 35% 35%

Only 49% of respondents agreed that they were satisfied with internal signage.

I am satisfied with internal signage - 49% 49%

Only 58% of respondents agreed that their workplace enables them to work productively.

My workplace enables me to work productively - 58% 58%

Only 65% of respondents agreed that their workplace supports ‘Individual focused work away from your desk’.

My workplace supports individual, focused work away from my desk - 65% 65%
So, what?
Well, these findings show that there is a disconnect between the way that workplaces are designed and the way which people work.

We are seeing more and more the level of significance these things have on employees, with employee wellbeing coming to the forefront of workplace issues, particularly in the realms of Human Resources and Facilities Management.

What does CCD do?

Our workplace consultancy service starts with understanding the DNA of your workplace: long-term goals and strategic vision but also how individuals work and the tasks they perform.

In order to deeply understand the space, users and tasks, we examine:

  • Functional needs
  • Range of activities and tasks
  • Cognition and mental modelling
  • Emotional engagement with the space

We design highly functioning spaces – we get the function right and make sure it performs for you, in line with our interior design service. Too many workplace favour style over substance, neglecting the key purpose of the space.

How do we do this? Well, everyone’s different, but a combination of user interviews and workshops, ethnographic research, utilisation studies and co-creative techniques to name a few.

Read more from CCD:

CCD at Work2.0, London

CCD are speaking at exhibiting at the Work2.0 Conference, London, 24-25 April.

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Stephanie Clarke

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