5G will help to connect information between airlines and airports more seamlessly to improve operations and services to passengers.
For example, gone could be the days of lost baggage. RFID is already being introduced to increase accuracy in tracking, but it’s 5G’s capabilities to link disparate airline-airport data which provides opportunity to transform the current baggage service model. Lost baggage counters could become more like self-check-in kiosks, empowering passengers with information about their luggage, giving them options about collection and even a delivery or pick-up booking system.
5G technology can enable a new approach to technology security – this can be an enabler to the long-held desire for document-less journeys through the airport. The implications of this change are significant – airport operations and architecture are designed and built around the core stages of the passenger journey: check-in, security, airside (retail, food & beverage), departure, and arrivals.
Passenger safety can be improved in an emergency:
In rail transport, 5G could improve passenger safety. Faster data speeds would facilitate more accurate location tracking of passengers and could even push them immersive information, such as augmented reality, to guide them to safety in emergency situations.
We can help passengers better with informed choice to improve the daily commute:
Passengers could be served much more granular details such as temperatures inside train carriages, compare the fastest journey with the most comfortable, or even navigate them to available seats. A change in commuting habits has the potential to even out peak times and would give passengers the power to adapt their day.