Tag: wayfinding


Impact of digital mapping on wayfinding

Impact of digital mapping on wayfinding

An interesting article in the New Scientist recently highlighted some of the emerging trends in digital mapping and how our experience of navigating spaces and environments is changing.  What does this mean for traditional methods of providing navigational information? The way in which we find our way is changing.  The coverage of mapping information from Google, Apple, Bing and others is getting increasingly comprehensive.  The...

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King's Cross Station

Railway stations as a destination

At the recent Railway Terminal Conference in Vienna, the focus was on what can railway stations learn from airports and how can the passenger experience be enhanced?  It is clear that railway stations, at least the mainline stations, have come a long way from being the dirty, unattractive places of years ago.  With the opening of St Pancras International and the new King’s Cross concourse...

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Improving the security experience at Gatwick?

Improving the security experience at Gatwick?

We hear that Gatwick is planning to significantly enhance the passenger experience when it opens its new South Terminal. New technology is coming including automated barcode scanners replacing boarding-pass checkers.  We understand that the new security lounge will use state of the art crowd-measuring technology to identify the shortest queue. According to the Time to Wander blog, the airport said “we’re going to use colour-coded...

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Designing better map interfaces

Designing better map interfaces

Many systems, especially those in control rooms such as mobilisation for the emergency services, use maps as a key part of the user interface.  However getting the usability of these maps is not always simple. There are many different aspects to get right – the normal ‘point & click’ interface doesn’t make navigation easy – the combination of dragging, centering and zooming can be cumbersome....

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Wayfinding is more than signage – using other visual clues

Wayfinding is more than signage – using other visual clues

Wayfinding around complex buildings and spaces is a difficult task.  The main tactic is usually static signage.  However this has problems in the volume of information that can be presented and more importantly absorbed and understood by the user.  To deal with this we are seeing more interesting ways to convey wayfinding information – here are some examples that we’ve come across recently Firstly, is...

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Legible London delivers user focused design

Legible London delivers user focused design

Walking around London is being transformed by a wonderful piece of user-focused design (from Applied Information Group).  The two features of Legible London that really work for us are firstly the orientation of the maps to the direction you are facing.  This is different from the traditional orientation of having north at the top but makes so much more sense when walking. The second element...

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It’s the small details that count as well in good station design

It’s the small details that count as well in good station design

To work, stations must provide key elements such as a layout that allows passenger flow and facilities to an appropriate standard.  However, to deliver passenger satisfaction it is also the small details that count.  King’s Cross Station is currently being redeveloped and CCD are involved in providing the human factors support to the programme.  When going to the King’s Cross project offices on site we...

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Using displays to support passenger wayfinding

Using displays to support passenger wayfinding

We thought this advert was a great example of the conflict between passenger needs and the more commercial demands of an airport or other transport interchange. The copy suggests how the display technology is perfect for helping passengers navigate the airport and have a great experience…yet the image is showing how the displays can be used to advertise retail or other commercial opportunities. It would...

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