Tag: user experience


Improving the passenger experience of airport security

Improving the passenger experience of airport security

Those who have been getting some sun over Christmas or for the rest of us starting to think about booking our summer holidays (or those just trying to get to the next meeting) the issue of airport security can send a shudder down the spine. It has to be one of the least enjoyable aspects of any trip (marginally ahead of waiting for the bus...

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People Shaped Innovation

A good friend of CCD, Matt Marsh from Firsthand Experience, gave this talk to a TEDx event recently and we wanted to share it. Its an interesting discussion about innovation and the early insight of human-centered approaches.  Matt’s point about understanding people’s needs and wants as an early part of the design process is really interesting.  He highlights a number of failures that might have...

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iPhone and the female voice

iPhone and the female voice

On launch. much was made of the new iPhone 4S and the use of a female voice for its Siri technology…except in France and UK where the default is male (you change it for a female voice but only with a US or Australian accent!).  Some of the press here have reported studies that say a female voice is “more pleasing” (we’ve not done any research ourselves)....

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Military touchscreen applications

Military touchscreen applications

We keep looking for applications of multi-touch that go beyond spinning photos around and zooming in and out. We came across this article about a product aimed at military commanders wanting to get that command and control over the battlefield: http://engt.co/rag6MG We don’t know if this product is any good but it might tap into the potential of multi-touch to deliver intuitive interfaces that don’t require...

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What do passengers say they want in airports?

What do passengers say they want in airports?

Continuing the theme of our recent posts on airport design and meeting the needs of the passengers, we came across this blog post of a survey of what they said they wanted: http://www.futuretravelexperience.com/2011/05/what-do-passengers-really-want/ Biggest desire?  Signage, communications, staff – people want to know where to go, how to get there, where their plane is, etc.  They also want a human to deliver some of this –...

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Rail fares advice “inadequate” – are there design solutions?

Rail fares advice “inadequate” – are there design solutions?

According to Which?, the advice that passengers receive on selecting the right train fare is inadquate – www.bbc.co.uk/news/uk-12563302. Why is this and what could be done to fix the problem?  Well we’ve tried to give the problem some thought and come up with some ideas. 1) The train companies need to start thinking more like passengers and how they plan their journeys. How do we...

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Can we get back to something more tactile?

Access to digital media has transformed many areas of our lives. Yet in some ways it has removed something – see how iTunes looks to keep the artwork of album covers – and one of those is something interactive and tactile. We came across this interesting concept from IDEO for a music player that gets some of this back again… c60 Redux from IDEO on...

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The office of the future…1981 style

Just following on from the previous post, we came across this video from Imperial College of their vision for future offices… It contains some interesting things that aren’t too far off like accessing information in a similar way to the internet, scanning documents to create digital versions.  But we loved that they didn’t think phones would have changed much.  Anyway, hope you find it interesting...

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Multi-touch interfaces – now and a vision from the past

Multi-touch interfaces – now and a vision from the past

We’re involved in some interesting projects applying multitouch to the design of new control systems – hopefully we’ll be able to post something on these soon.  But in the meantime we thought it was interesting to compare one of the current systems – Microsoft Surface… …with this video we came across of a long forgotten idea from Sun in 1994 for future systems called Starfire....

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Designing better map interfaces

Designing better map interfaces

Many systems, especially those in control rooms such as mobilisation for the emergency services, use maps as a key part of the user interface.  However getting the usability of these maps is not always simple. There are many different aspects to get right – the normal ‘point & click’ interface doesn’t make navigation easy – the combination of dragging, centering and zooming can be cumbersome....

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