Tag: technology


Wayfinding tech – does it help?

Wayfinding tech – does it help?

There have been a number of technology solutions emerging with the potential to support wayfinding. For indoor environments there is a move to more dynamic signage that offers the potential to adapt the message as necessary.  A new product suggests we might also be able to do it with the floor soon – www.stuff.tv/philips/led-carpets-could-banish-boring-floors-good/news.  The product uses LEDs in the carpet to be able to show...

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Future of mobility and customer service

Following on from some of our previous posts on customer service and service design, an interesting article from the President of Hertz International on the BBC website on the future of mobility. The interesting point is his view that technology is changing the way we view and access transport.  Individual car ownership is being challenged with many more options available.  He points out that transport...

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