Tag: taxi


Is the answer to better experiences about tech or people…or both?

Is the answer to better experiences about tech or people…or both?

We were recently reading a blog about reducing the pain of the taxi queue at airports as another component of improving the elusive passenger experience. The solution offered in the blog (coming from a tech company) was live information on waiting times. Such an approach could have the added benefit of feeding data back to the taxi companies so they could alter their services in...

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