Tag: service design


Lead Service Designer: Job Opportunity at CCD

Lead Service Designer: Job Opportunity at CCD

We’re looking for someone to build and grow service design at CCD.  You need to bring deep experience in delivering service design projects across a range of clients and sectors.  We want someone who’s developed services and seen the implementation across digital, physical and organisational design.  You need to bring a good toolkit of methods and techniques and be able to demonstrate having used them...

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CCD talking about designing for users at Mobility as a Service (MaaS) conference

CCD talking about designing for users at Mobility as a Service (MaaS) conference

Mobility as a Service (MaaS) is seen by many as the next area of revolution in the transport sector. A recent report from the Transport Systems Catapult sees it as the next big change in how we travel.  On 31st January, IMPART are running a one day conference to discuss the topic with the focus on “designing with users at the centre of the proposition”....

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Human Factors in Intelligent Mobility & Mobility-as-a-Service

Human Factors in Intelligent Mobility & Mobility-as-a-Service

CCD’s David Watts recently spoke at the Midlands Intelligent Mobility Conference about the role of human factors, experience & service design in looking at future transport systems including Mobility as a Service (MasS). David talked in a session around user-centered approaches and MaaS.  His talk outlined the value of starting with thinking about the passenger, the context of use, the emotional and functional experience and...

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Service Design Conference Reflections

Service Design Conference Reflections

We went to the UK Service Design Network conference in London last week eager to hear about the latest innovations in service design and experience design. There were some great talks on work done with TfL, RBS and Virgin Media along with programmes running within the Government Digital Service and Policy Lab. Various thoughts struck us including… …how a measure of success is around independent use...

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