Tag: railway


Using temporary wayfinding to improve experience during construction work

18

Jan 2017

Using temporary wayfinding to improve experience during construction work

Over the past years there has been significant investment in our transport infrastructure, especially in the railways. Whilst this gives passengers the promise of an improved journey tomorrow, the consequence is that for many of us, at least some part of our journey will be disrupted by on-going construction works. This means the value gained from a positive passenger experience is deferred unless attention is...

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Borders Railway opens for passengers

10

Sep 2015

Borders Railway opens for passengers

Earlier this week the new Borders Railway opened for business. The new line is the longest railway line to be built in Britain for over 100 years. The new Borders Railway runs between Tweedbank and Edinburgh and was built at a cost of £294m We’re proud to have made a small contribution to the project having worked with Network Rail in the design. We provided...

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Why can’t we get passenger information right?

04

Feb 2015

Why can’t we get passenger information right?

Back in November Passenger Focus released it’s findings on what passengers needed when things go wrong; it didn’t paint a very good picture of how the railway industry handles problems.  The recently issued National Passenger Survey continued to show a high level of dissatisfaction amongst passengers. We know it’s not usually done well because of the recurring story from passengers when things go wrong is “we weren’t...

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CCD’s work on Passenger Behaviour at London Bridge Station in Wired

10

Nov 2014

CCD’s work on Passenger Behaviour at London Bridge Station in Wired

Our work on Passenger Behaviour at London Bridge Station has been featured in Wired Magazine. The article focuses on how our research on passenger behaviour has informed the wayfinding design with insights into passenger movements and decision points. You can read the article here >>>> Our work was informed by the pedestrian flow models, which highlights where crowding and bottlenecks occur the most. “London Bridge is the first UK...

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27

Jun 2014

Joined up journeys

One of the advantages that the car has over public transport is that it takes the passenger from A – B, door to- door, no changes, no hassle. So as well as being the ultimate consumer product, it is also convenient and easy. But with the costs of motoring rising, and roads becoming more congested, the car is losing much of its shine. Urban planners...

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Is the ticket dead?

25

Nov 2013

Is the ticket dead?

The news that London Underground are to close ticket offices (www.bbc.co.uk/news/uk-england-london-25025888) is set to change the nature of the “ticket” and the interaction between operator and customer. The days of the little bit of paper clutched in our hands are clearly numbered.  Tickets moving onto our smart mobile devices creates a range of opportunities to enhance the passenger experience by offering a more joined-up, journey-orientated...

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Influencing modal shift in transport systems

16

Apr 2013

Influencing modal shift in transport systems

Sometimes to get people to make different choices about how they travel you have to make things easy for passengers.  This usually means think about transport in a connected way and looking at what people need and want and what might be barriers. So great example here from Germany.  Cyclists often use another mode of transport as part of their journey – interaction with trams...

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Announcements – useful or annoying?

15

Mar 2013

Announcements – useful or annoying?

On all public transport systems we are generally bombarded by verbal announcements, many pre-recorded.  Some are useful – “the next train from platform 6 is the …” but most are just noise – don’t run when its wet, keep your belongings with you, etc. It is similar to how our visual field is assailed by signs and information.  Again we have to look for those...

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