Tag: queue


Time to change how we queue?

Time to change how we queue?

An interesting and provocative piece in the BBC magazine recently on research suggesting our conventions on queues are all wrong. Instead of the normal, long standing first-come-first-served approach, researchers in Denmark have suggested it should be the other way around…the people you serve first should be the ones who join the queue last. The traditional model is accepted to meet the need for fairness.  The...

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