Tag: passenger information


09

Mar 2012

Improved Passenger Experience with Smartphone Technology

Alongside improving the design of airports, providing simpler wayfinding, and making the security process less stressful, the ever present smartphone seems to be the battleground for providing better information to the passenger at a number of points on the journey. This article from the Amor Group presents a good summary of the current applications and uses for smartphone technology.  Worth a quick read: Smartphones as...

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Rail fares advice “inadequate” – are there design solutions?

03

Mar 2011

Rail fares advice “inadequate” – are there design solutions?

According to Which?, the advice that passengers receive on selecting the right train fare is inadquate – www.bbc.co.uk/news/uk-12563302. Why is this and what could be done to fix the problem?  Well we’ve tried to give the problem some thought and come up with some ideas. 1) The train companies need to start thinking more like passengers and how they plan their journeys. How do we...

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02

Feb 2011

Holograms to help you get through airport security?

Luton Airport are introducing holographic helpers to advise passengers and help them to get through the security checks more easily and efficiently. An interesting concept. As we all know airport security is confusing and stressful.  There are an array of signs trying to tell  us what to do but trying to absorb this information in this situation is difficult – so we usually fail to...

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