Tag: passenger experience


Airport terminals for people

Airport terminals for people

We came across this really interesting design for the new Terminal 2 at San Francisco International which will be mainly used by Virgin Atlantic.  So much of it seems to have been designed for the people who actually use it – the passenger. We loved the “recompose zone” as you emerge from the stress of security… …other neat features like hydration stations to help people...

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Are train seats too narrow?

Are train seats too narrow?

According to an article in the Metro this morning (http://bit.ly/fyYP0v) MPs are calling for wider seats on South West Trains as the current design is causing “physical damage” to passengers.  However according to the South West Trains website which summarises the conclusions of the report there are issues related to people fitting the seats but this is a “comfort issue not a health risk”. The...

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