Tag: passenger experience


What will airports of the future look like – a passenger perspective

What will airports of the future look like – a passenger perspective

Following on from the last post is this video from the BBC on the airports of the future: http://news.bbc.co.uk/1/hi/programmes/fast_track/9443769.stm.  The piece is based around the premise that in 20 years time passenger numbers will double to pass 12 billion so airports and cities will have to cope with more people using and working in them.  One suggestion has been the “aerotropolis” – a city with...

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Airport terminals for people

Airport terminals for people

We came across this really interesting design for the new Terminal 2 at San Francisco International which will be mainly used by Virgin Atlantic.  So much of it seems to have been designed for the people who actually use it – the passenger. We loved the “recompose zone” as you emerge from the stress of security… …other neat features like hydration stations to help people...

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Are train seats too narrow?

Are train seats too narrow?

According to an article in the Metro this morning (http://bit.ly/fyYP0v) MPs are calling for wider seats on South West Trains as the current design is causing “physical damage” to passengers.  However according to the South West Trains website which summarises the conclusions of the report there are issues related to people fitting the seats but this is a “comfort issue not a health risk”. The...

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