Tag: passenger experience


Lead Service Designer: Job Opportunity at CCD

Lead Service Designer: Job Opportunity at CCD

We’re looking for someone to build and grow service design at CCD.  You need to bring deep experience in delivering service design projects across a range of clients and sectors.  We want someone who’s developed services and seen the implementation across digital, physical and organisational design.  You need to bring a good toolkit of methods and techniques and be able to demonstrate having used them...

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Using temporary wayfinding to improve experience during construction work

Using temporary wayfinding to improve experience during construction work

Over the past years there has been significant investment in our transport infrastructure, especially in the railways. Whilst this gives passengers the promise of an improved journey tomorrow, the consequence is that for many of us, at least some part of our journey will be disrupted by on-going construction works. This means the value gained from a positive passenger experience is deferred unless attention is...

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CCD helps Hovertravel create the world’s most passenger – centric hovercraft

Hovertravel’s new craft, the Solent Flyer and Island Flyer, have been created using the expertise of design and human factors consultancy CCD to ensure that passengers are at the heart of the finished design.  The results of CCD’s strategy have assisted Hovertravel to improve its passenger experience. Additionally, CCD reviewed the end to end passenger journey by looking at all passenger touchpoints from online ticket...

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