Tag: passenger experience


Lead Service Designer: Job Opportunity at CCD

02

Feb 2018

Lead Service Designer: Job Opportunity at CCD

We’re looking for someone to build and grow service design at CCD.  You need to bring deep experience in delivering service design projects across a range of clients and sectors.  We want someone who’s developed services and seen the implementation across digital, physical and organisational design.  You need to bring a good toolkit of methods and techniques and be able to demonstrate having used them...

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Using temporary wayfinding to improve experience during construction work

18

Jan 2017

Using temporary wayfinding to improve experience during construction work

Over the past years there has been significant investment in our transport infrastructure, especially in the railways. Whilst this gives passengers the promise of an improved journey tomorrow, the consequence is that for many of us, at least some part of our journey will be disrupted by on-going construction works. This means the value gained from a positive passenger experience is deferred unless attention is...

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29

Jun 2016

CCD helps Hovertravel create the world’s most passenger – centric hovercraft

Hovertravel’s new craft, the Solent Flyer and Island Flyer, have been created using the expertise of design and human factors consultancy CCD to ensure that passengers are at the heart of the finished design.  The results of CCD’s strategy have assisted Hovertravel to improve its passenger experience. Additionally, CCD reviewed the end to end passenger journey by looking at all passenger touchpoints from online ticket...

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CCD is part of SITA Marketplace.aero

10

Feb 2016

CCD is part of SITA Marketplace.aero

CCD’s services are now available on Marketplace.aero, SITA’s on-demand platform for delivering cloud-enabled solutions to the air transport industry (ATI).  Focusing on software, applications, and cloud services, Marketplace.aero is a one-stop shop for industry organisations and professionals to research, select, and purchase ATI-relevant solutions. This is part of CCD’s wider relationship with SITA in providing passenger behaviour & experience design services. For more information, please...

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JFK airport terminal, New York City, New York

04

Dec 2015

US airports failing to compete on passenger experience?

In case you missed it there was a really interesting piece this week asking “why do so many people hate US airports?” on the BBC magazine website. It compared the experience of travelling in the US with some of the newer airports that have been built in the Middle East and Far East.   It noted that not many US airports feature in the Skytrak...

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Airport Focus covers wayfinding work at London Luton Airport

02

Dec 2015

Airport Focus covers wayfinding work at London Luton Airport

Our current project to design a new wayfinding system for Luton Airport has been featured in Airport Focus magazine. You can read the piece here Luton recognises the value that good wayfinding brings to providing a positive experience for passengers. As part of its £100m redevelopment and investment programme, London Luton Airport (LLA) has appointed CCD to develop and implement a new wayfinding strategy. LLA...

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Brand, service, experience & expectations – an airport car parking illustration

20

Oct 2015

Brand, service, experience & expectations – an airport car parking illustration

In delivering any service all the elements have to line up and work together in a consistent and coherent way.  This is even more important when delivering a value-add service that the customer is paying extra for – paying more will generate different expectations and if any of the parts fail to live up to that expectation then the dent on the experience is likely to...

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