Tag: interaction


Driver Support Tool interface design

Helping to improve train driver training

CCD has been supporting RDS International in the development of a new Driver Support Tool for train drivers. The product is a tablet-based system that can help with understanding and training on the route ahead addressing short diversions, shunts and unexpected stops. CCD worked with RDS on the design of the user-interface to ensure that the system would be usable for drivers in the context of...

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Whiteboard areas in CERN's design office

Psychology of Collaboration – a talk from Herman Miller

Last night the CCD team attended a talk at Herman Miller on the Psychology of Collaboration as part of Clerkenwell Design Week.  The talk was based on research Herman Miller commissioned with Nigel Oseland. There was some interesting evidence on how poor many people see their workspace as supporting the work they are trying to do – around half of people think their workspaces is...

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Self-service can work!

Self-service can work!

In the latest blog in our series relating to self service we look at a library kiosk. One of the libraries we use has a self service kiosk called smartserve 400 (http://www.bibliotheca.com/1/index.php/our-products/self-service-kiosks/smartserve400) It’s a revelation! The on screen instructions are easy to read and follow and include clear and helpful graphics to illustrate them The space where you wave or swipe your books to borrow...

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The future of self-service & customer experience

The future of self-service & customer experience

There was news last month that some supermarkets are reviewing the use of self-service checkouts. Research has suggested that they do not save time for customers and that they maybe contributing to an increase in theft. There had previously been an expectation that we would see increasing amounts of self-service in supermarkets because they save on staff costs and were expected to reduce queue lengths....

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Impact of digital mapping on wayfinding

Impact of digital mapping on wayfinding

An interesting article in the New Scientist recently highlighted some of the emerging trends in digital mapping and how our experience of navigating spaces and environments is changing.  What does this mean for traditional methods of providing navigational information? The way in which we find our way is changing.  The coverage of mapping information from Google, Apple, Bing and others is getting increasingly comprehensive.  The...

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The Hollywood passenger experience

The Hollywood passenger experience

The new Bradley West Terminal at LAX airport is seemingly doing passenger experience the Hollywood way. Trying to bring an “LA feel” to the airport, the plans are using large displays integrated with mobile devices to allow the passenger to interact with the visual content. Sounds like it is creating an interesting “experience” that could be entertaining while you wait.  But perhaps the experience is...

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Are the older generation getting tech-savvy?

Thought provoking article on the BBC website on the tech needs of older people: www.bbc.co.uk/news/technology-20529991 It stems from work done at the Cambridge Design Centre, part of Cambridge University, looking at products and how older people use them.  It’s clearly an important topic with the demographic shift to an aging population. The video really highlights the problems designers have in seeing the world through the...

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Online passwords – failing to match human behaviour?

A great article in The Guardian on Saturday about online passwords, what a nightmare they have become for all of us and how our natural response is making the job of the hacker easier – http://gu.com/p/3aptz The interesting point it makes is how the requirements placed on users to have more complex passwords (mix of cases, including non-alphanumerics, etc) means that most of us, in a...

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The future of the work place

The future of the work place

A viewpoint article on the BBC website, outlined some thinking on the future of the work place and how future technology will free us from the office.  Holograms, 3D avatars, smart surfaces…all will take us away from having to be in a location. There is no doubt that work will change.  It has always evolved from large offices of resource intensive organisations to more mobile...

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What comes after touch?

What comes after touch?

Nice blog post on some thinking of what is next for interfaces – www.buzzfeed.com/tommywilhelm/what-comes-after-the-touchscreen Gesture tracking, 3D mapping of gestures and movement, etc – the view seems to be that is where we are heading. But what are we trying to do?  What tasks are we trying to conduct with these interfaces? What are the applications doing?  Presumably we are not writing documents or other similar...

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