Tag: human error


What is intuitive design…part 2

What is intuitive design…part 2

In part 1 of this blog on intuitive design we discussed how perceptions and experience vary so much between individuals.  The role of human factors in the design process is critical in trying to understand this variability.  This is especially true in the design of products like medical devices. In this second part, we explore some of the details around psychology and behaviour and how...

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CCD is part of SITA Marketplace.aero

CCD is part of SITA Marketplace.aero

CCD’s services are now available on Marketplace.aero, SITA’s on-demand platform for delivering cloud-enabled solutions to the air transport industry (ATI).  Focusing on software, applications, and cloud services, Marketplace.aero is a one-stop shop for industry organisations and professionals to research, select, and purchase ATI-relevant solutions. This is part of CCD’s wider relationship with SITA in providing passenger behaviour & experience design services. For more information, please...

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Online passwords – failing to match human behaviour?

A great article in The Guardian on Saturday about online passwords, what a nightmare they have become for all of us and how our natural response is making the job of the hacker easier – http://gu.com/p/3aptz The interesting point it makes is how the requirements placed on users to have more complex passwords (mix of cases, including non-alphanumerics, etc) means that most of us, in a...

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Doors opened on moving Vic Line train – human error?

Doors opened on moving Vic Line train – human error?

From the BBC website –   An inquiry has been launched after the doors of a London Underground train were opened by the driver in error as it approached a red signal. The southbound Victoria Line train was coming to rest in a tunnel outside Brixton station, south London, when the doors opened.  Transport for London (TfL) said the doors were immediately closed again. It...

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Control room safety in pipeline operations

From the US, came this interesting piece on utility / pipeline control room operations and human error.    It features some interesting views on operator fatigue and training possibly contributing to failures to spot abnormal operating conditions and subsequent incidents.   http://www.mercurynews.com/news/ci_16230206?source=rss&nclick_check=1 It seems surprising that the understanding of the contribution of the use of the SCADA systems was not captured in accident investigation data...

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Preventing human error even in TV control rooms

There have been lots of examples recently of the impact of human error in control rooms especially in the US.   However, there are implications even in non-safety critical control rooms such as in TV broadcasting.  It seems sometime ago now that ITV bungled the World Cup football going off to an ad break whilst England were scoring one of their few goals in the...

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