Tag: HCI


The future of self-service & customer experience

The future of self-service & customer experience

There was news last month that some supermarkets are reviewing the use of self-service checkouts. Research has suggested that they do not save time for customers and that they maybe contributing to an increase in theft. There had previously been an expectation that we would see increasing amounts of self-service in supermarkets because they save on staff costs and were expected to reduce queue lengths....

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Good usability & design in changing home heating behaviour

Good usability & design in changing home heating behaviour

Seeing the new Phillipe Starke designed thermostat (http://www.stuff.tv/netatmos-philippe-starck-designed-thermostat-simply-beautiful/news) made us think about the role of good usability and design in changing behaviour. There are lots of factors in play in ensuring we heat our homes efficiently – good insulation etc.  But often ignored is the often poor usability of the thermostat and control devices that come with our heating systems. The lack of good usability...

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What comes after touch?

What comes after touch?

Nice blog post on some thinking of what is next for interfaces – www.buzzfeed.com/tommywilhelm/what-comes-after-the-touchscreen Gesture tracking, 3D mapping of gestures and movement, etc – the view seems to be that is where we are heading. But what are we trying to do?  What tasks are we trying to conduct with these interfaces? What are the applications doing?  Presumably we are not writing documents or other similar...

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Conferences are coming…

Just a bit of news that CCD staff are presenting at four conferences in the next few months First of all, Adam Parkes is presenting on our SAMMIE work at a seminar at IMechE titled “Human factors in 3D – humans in engineering design“.  If you want to go, get your skates on as it is next week (2nd October). Then David Watts will be...

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Minority Report at 10

Minority Report at 10

Very few films have had such an influence on ideas and thinking around interaction design as Minority Report has.  In almost every discussion about the next steps in interfaces someone references the gestural interaction shown in the film along with many of the other technologies used in it. There have been several articles published in the news and on blogs recently as this is the 10th anniversary...

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