Tag: aviation


08

Sep 2014

Personal space when we are travelling

The recent reports of disturbances on flights where passengers have had some robust “disagreement” over reclining their seats made us think about the meaning of and need for personal and personalised space when we travel. There is a desire to be able to adjust our seat and space to fit us and what we want to do (eat, sleep, read, etc).  This also reflects the...

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King's Cross Station

02

May 2012

Railway stations as a destination

At the recent Railway Terminal Conference in Vienna, the focus was on what can railway stations learn from airports and how can the passenger experience be enhanced?  It is clear that railway stations, at least the mainline stations, have come a long way from being the dirty, unattractive places of years ago.  With the opening of St Pancras International and the new King’s Cross concourse...

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09

Mar 2012

Improved Passenger Experience with Smartphone Technology

Alongside improving the design of airports, providing simpler wayfinding, and making the security process less stressful, the ever present smartphone seems to be the battleground for providing better information to the passenger at a number of points on the journey. This article from the Amor Group presents a good summary of the current applications and uses for smartphone technology.  Worth a quick read: Smartphones as...

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Transport chaos and the passenger

20

Dec 2010

Transport chaos and the passenger

As the snow comes down so the UK transport system descends in to chaos. Given the general irregularity of heavy snow perhaps this is understandable. But, as a group concerned with people, what stands out when watching the news reports is the number of people stuck at airports and train stations saying “we’ve been given no information”. How can this be so?  It would appear...

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Making air travel even more unpleasant?

20

Sep 2010

Making air travel even more unpleasant?

Over recent years, air travel has become a less and less enjoyable passenger experience.  Notably the increase in security at airports has meant queues and hassle; budget airlines have given us low cost but the pay off is a scramble to get a seat, paying for loads of extras, etc. Now it seems that the industry is making moves to make it even less comfortable...

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