Who we are
What we do
How we do it
Service and Experience Design
We are a team of design thinkers, service designers and experience creators.
We partner with cultures and organisations deploying a range of creative tools and methods to help teams align and define better products, services and experiences.
We are platform agnostic, defining from the problem space to developing a collaborative solution with you and your teams.
We design, driven by a passion for understanding human behaviour and helping co-create with a range of users.
Our collaborative process is end-to-end starting from within the heart of the organisation to co-creating and defining new opportunities with end users.
Methods, Toolkits + Frameworks
Service Design toolkits
Design Thinking methods
Human Centred Design
Social Design thinking
Service Design Blueprints
User Journey Mapping
Data Analytics – big data and small data
Inclusive Design methodologies
Organisational and Behavioural Design
Agile Design Sprints
Co-designing, collaborative methods
UX / UI – humanising technology
Immersive Technology – VR / AR / MR
Human, Digital and Physical Frameworks
HS2 Passenger Experience Design
Inductive Charging Service Design & Prototype
Hovertravel Passenger Service and Experience Design