Service and Experience Design

We are a team of design thinkers, service designers and experience creators.

 

We partner with cultures and organisations deploying a range of creative tools and methods to help teams align and define better products, services and experiences.

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We are platform agnostic, defining from the problem space to developing a collaborative solution with you and your teams.

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We design, driven by a passion for understanding human behaviour and helping co-create with a range of users.

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Our collaborative process is end-to-end starting from within the heart of the organisation to co-creating and defining new opportunities with end users.

Methods, Toolkits + Frameworks

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  • Service Design toolkits
  • Design Thinking methods
  • Human Centred Design
  • Ethnographic Research:
  • Observational-contextual enquiry
  • Social Design thinking
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  • Service Design Blueprints
  • User Journey Mapping
  • Data Analytics – big data and small data
  • Inclusive Design methodologies
  • Organisational and Behavioural Design
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  • Agile Design Sprints
  • Co-designing, collaborative methods
  • UX / UI – humanising technology
  • Immersive Technology – VR / AR / MR
  • Human, Digital and Physical Frameworks