Schiphol Airport new Pier Wayfinding Strategy & Scheme



CCD appointed by Aecom to create the wayfinding system and design solution for the new pier currently under construction at Schiphol Airport, Amsterdam. 

See glimpses of CCD’s intuitive wayfinding scheme in this video about Schiphol’s new pier.

Image Credit: Cepezed Architects

Image Credit: Schiphol

The brief

Schiphol is Europe’s third largest airport with 64 million passengers passing through annually.  There are several key elements to the brief. CCD will review all aspects of wayfinding for the new Pier, develop a new strategy and design solution which will work within the framework of the existing Schiphol DNA.

In addition to the sign design, we will create a set of guidelines to future-proof the system.  The consultancy will innovate and evolve the existing design language into a standard designed to meet the requirements of a new Pier.

The challenge

The new pier is over 55,000 square metres in size, which is equal to eleven football pitches, and twice the size of Pier B. Such a significant project poses just as significant challenges.

An extensive review took place working within Cepezed’s detailed BIM model to access site lines, scale and sign positioning. To accommodate such a wide range of passengers, we drew on our human behaviour expertise to understand passenger movement, pain points to develop an intuitive wayfinding scheme.

Setting a new benchmark: Schiphol’s new pier

Significant emphasis has been placed on biophilia, with trees, flowers and plants featuring, and its green credentials include the use of reusable plastic, marble rubblework tiles and 5,000 square metres of solar panels, flush the toilets using rainwater, and much of the floor is made of bamboo.   The new pier has 8 new gates – 5 for smaller aircraft on the northern side, and three for large aircraft on the southern side.

The new Pier is due to be completed by the end of 2019.