Network Rail South East Route needed to relocate the Kent Integrated Control Centre (KICC), including 38 desk positions, within central London. The KICC is responsible for running the day-to-day operations and co-ordinating incident management in the Kent area of the railway.
The KICC operates 24/7 and is fundamental to command and control of the Kent area which covers 1,095 miles of railway. Until this Autumn, the KICC had been in its original location for 10 years, and the design had evolved over time in response to evolving operational changes. The combination of incremental changes and architectural constraints had resulted in a working environment that was not optimum for an important and growing team.