Heathrow Terminal 2 Check-in Desks



Our ergonomics input to the design process was essential in ensuring that the new desks worked for staff and passengers.

Client: Pascall + Watson
Location: London

What we did

We provided ergonomics & design support to Pascall + Watson to design multiple check-in desks across the terminal.

Our work led the engagement with the end users to capture their functional needs from equipment storage, baggage handling,ticket issuing and customer/staff interaction. All the staff & customer needs were integrated into the overall design aesthetic for the furniture.

How we added value

  • The desk design meets staff needs whilst sympathetically packaging all the equipment in a tight space
  • The desks present a high quality look to passengers
  • The new desks are now operational and effective following a robust trial period