Insights



Does healthcare pay enough attention to human factors?

The importance of human factors within high risk environments such as rail, aviation and oil and gas is well documented.  One of the main reasons for this is that the consequences of ignoring human factors in these types of environments could potentially be catastrophic and lead to large loss of life.  It is therefore surprising that a high risk environment where there is less awareness...

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CERN LHC produces record breaking collisions

We’re delighted to see the success yesterday of the LHC to take a great leap forwards in its experimental programme. http://news.bbc.co.uk/1/hi/sci/tech/8593780.stm What is even nicer for us is to see the video of this ground breaking event taking place in the control room we designed!


It’s the small details that count as well in good station design

It’s the small details that count as well in good station design

To work, stations must provide key elements such as a layout that allows passenger flow and facilities to an appropriate standard.  However, to deliver passenger satisfaction it is also the small details that count.  King’s Cross Station is currently being redeveloped and CCD are involved in providing the human factors support to the programme.  When going to the King’s Cross project offices on site we...

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Is this a good ergonomic solution for infrequent laptop use?

Is this a good ergonomic solution for infrequent laptop use?

We spotted this product from IKEA as a neat solution for infrequent use of laptops in the home.  It probably does work OK for domestic situations but the ergonomics of it would need some work for a commercial application. The main problem is that there is no height adjustability which you’d need to account for the variety of people who might use the facility. But...

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How will HS2 impact on station design?

How will HS2 impact on station design?

The announcement by the Government to proceed with High Speed 2 and place its main station at Euston raises some interesting questions about how the station will be redesigned to accommodate this. The masterplan being developed by Terry Farrell / Arup will be looking at how to deal with the huge trains coming and going but one of the main issues will be how will...

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Buggies on buses & the impact on wheelchair users

It was widely reported in the press yesterday that the DfT are consulting on a proposal to “crackdown” on parents with buggies on buses (see the BBC News for example).  The actual wording of the DfT consultation is slightly milder identifying concern with buggies taking spaces for wheelchairs and detering wheelchair users from using the bus. This was an issue CCD looked at for Transport...

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Green Design & Ergonomics Benefits

In all aspects of design there is an increasing need to consider the environmental impact of the design.  As with most other design consultancies we are more and more using products and solutions that deliver environmental benefit to our clients. However, what is often underestimated is the ergonomic benefit that some of these interventions can provide to the people who use or work in a...

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Is it safe to manage a station with less staff?

The recent claims in the news that LUL are planning to reduce the numbers of staff on station platforms (http://bit.ly/biujz9) highlights the issue of the role of staff in stations and how information and control systems are used to manage them. We know that passenger satisfaction is strongly linked to the visible presence of staff in stations – they provide a source of live information...

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Using displays to support passenger wayfinding

Using displays to support passenger wayfinding

We thought this advert was a great example of the conflict between passenger needs and the more commercial demands of an airport or other transport interchange. The copy suggests how the display technology is perfect for helping passengers navigate the airport and have a great experience…yet the image is showing how the displays can be used to advertise retail or other commercial opportunities. It would...

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Is there a better way to influence passenger behaviour?

Railway stations, along with airports, are mainly designed to deliver throughput of people along with retail opportunities for the operator. Whilst all these are important for the success of the station it sometimes feels that the individual needs of the passenger are further down the list of priorities. For example, at Kings Cross in the rush-hour you can watch the battle between passengers and the...

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