Insights


Impact of rates on workspace strategy

Impact of rates on workspace strategy

This April sees the first rates re-evaluation since 2010 and it likely to have a signifiant impact on many businesses notably those in London where sharp rises in rates are anticipated. This change in costs for companies is going to have a major impact on decisions made on their workspace. This might drive a need to move and downsize or to try and get more...

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Using temporary wayfinding to improve experience during construction work

Using temporary wayfinding to improve experience during construction work

Over the past years there has been significant investment in our transport infrastructure, especially in the railways. Whilst this gives passengers the promise of an improved journey tomorrow, the consequence is that for many of us, at least some part of our journey will be disrupted by on-going construction works. This means the value gained from a positive passenger experience is deferred unless attention is...

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CCD talking about designing for users at Mobility as a Service (MaaS) conference

CCD talking about designing for users at Mobility as a Service (MaaS) conference

Mobility as a Service (MaaS) is seen by many as the next area of revolution in the transport sector. A recent report from the Transport Systems Catapult sees it as the next big change in how we travel.  On 31st January, IMPART are running a one day conference to discuss the topic with the focus on “designing with users at the centre of the proposition”....

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Management Buyout marks start of new era for CCD

Management Buyout marks start of new era for CCD

CCD has completed a management buyout led by the existing leadership team of David Watts, Managing Director, Martin Freer, Head of Human Factors, Chris Girling, Head of Wayfinding and Julian Matthews who becomes non-executive Director. They have acquired the business from its original and founding shareholders, John Wood, Mike Clark and Martin Hazell. The new ownership comes as the company begins its 40th Anniversary celebrations...

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Voice control in the future workplace

Voice control in the future workplace

With the introduction of Amazon Echo we seem to have taken a step forwards in voice control of devices and of our interaction with the internet. It therefore seems likely that at some point in the future, companies will start to offer products that introduce this way of interacting into the workplace. Some commentators have already suggested that we have reached “peak keyboard”. What does...

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Human Factors in Intelligent Mobility & Mobility-as-a-Service

Human Factors in Intelligent Mobility & Mobility-as-a-Service

CCD’s David Watts recently spoke at the Midlands Intelligent Mobility Conference about the role of human factors, experience & service design in looking at future transport systems including Mobility as a Service (MasS). David talked in a session around user-centered approaches and MaaS.  His talk outlined the value of starting with thinking about the passenger, the context of use, the emotional and functional experience and...

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Headphones are a cry for privacy

Office design that boosts workplace wellbeing

The recent “Future Office” feature in The Times included a piece on some of the issues around wellbeing in the workplace and how good design could improve this important aspect of business management. CCD’s David Watts contributed to the piece, commenting on the importance of considering privacy, individual work and personality in the workspace.  “Everyone’s got headphones on, which is a cry for privacy,” says...

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Driver Support Tool interface design

Helping to improve train driver training

CCD has been supporting RDS International in the development of a new Driver Support Tool for train drivers. The product is a tablet-based system that can help with understanding and training on the route ahead addressing short diversions, shunts and unexpected stops. CCD worked with RDS on the design of the user-interface to ensure that the system would be usable for drivers in the context of...

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