Design Research

Stand out. Be loved. Most importantly, work brilliantly. All things you want from your product or service.

We solve human challenges and bring insight into why your customers behave and think as they do. Our research can help influence, nudge and persuade. Behavioural research helps you to design for real needs & solve problems…rather than develop a solution in search of a problem.

Visitors at Victoria & Albert Museum


This is all about research, and approaching the project without any assumptions.  Ethnographic tools including observations, photoblogs, interviews, video are all used to step into the shoes of your customers.

Service design mapping


Charles Eames famously said, “never delegate understanding”. We involve and engage stakeholders & users in the research process, sharing data, co-creative exercises & streaming video to understand the lived experience.



The results of the research are visually & graphically communicated to your team. Storyboards, film, sketches and photos bring the insights to life to define your requirements and develop your design brief.



The insights are used to drive good design forwards. We work alongside other designers to develop the product or service acting as the voice of the user. We test and trial designs as they develop to capture user feedback and improve the design.

Our Work