Control Room Consultancy

CCD has been a world leader in control centre design for over 40 years.

We have designed over 350 control rooms across a range of sectors and throughout the world for clients including CERN, London Metropolitan Police, Abu Dhabi Police, Network Rail and Heathrow Airport.

We bring a user-centered approach that unifies the workspace design, operations and technology. Our team is a blend of ergonomists, operational experts, service designers, interior designers and technologists.

Our tools involve end-users in the design process and and is proven to help organisations manage the change process present in all control centre programmes.

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Strategy: the very first step

From the inception of the project, you need to understand the drivers for change and the strategic direction. We help you to map this out and bring our experience to help ask the right questions and make the best early decisions. We help map how your operation links to customer services and how to blend spaces, technology and operations.

Service design mapping

Consultancy: end-to-end operational excellence

The control room is the back-of-house focus for delivering great services to your customers. We use service design & human factors tools to map your customer’s needs to your operation. We help you to think through your operational concept and then translate it into requirements to drive the design of your control room.

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Technology: human – machine synergy

Control rooms harness technology Рbut to make it work you need to ensure that technology is usable and meets user needs. We work across user requirements, UX and interface design and user testing. We help our clients understand the ability of the human operator to use the technology modelling their workload and the potential for human error. 

Network Rail Kent Integrated Control Centre

Design: optimising physical space

The physical space is what facilitates the connections, interactions and communications that drive good operations. We design ergonomic room layouts and spaces that delivers team work and collaboration. We design spaces that function and can deliver a showcase to share with your investors, clients and vendor.

Where can we help?

Your project:

Concept of Operations
Co-location / Consolidation
Benchmarking
Building selection
Migration planning
Feasibility studies
Improving customer services

People:

User requirements
Ergonomics studies
Process/task analysis
Communication flow
Functional link analysis
Workload assessment
Human error

Space:

Room layout
Furniture design
Interior design
3D & VR visualisation
Crisis management suites
Physical & electronic security
Mock-up trials & simulation

Technology:

User requirements
Integrating comms tech
Overview displays
Audio visual technology
Virtual collaboration
Data visualisation
Interface UX – HMI/MMI/HCI

Insights 

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Laying good foundations through Control Room Strategy

The challenges of laying good foundations at the early stages of control room projects, and how making good decisions at the outset saves on costs and mistakes later in the process.

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Designing out distraction in your control room

How the design of physical things, systems and spaces around us can help prevent overloading, and why this is particularly important in critical and control environments.

 

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Digital Rail – factoring in the humans

The importance of keeping people at the centre of digital rail developments.