We have designed over 350 control rooms across a range of sectors and throughout the world for clients including CERN, London Metropolitan Police, Abu Dhabi Police, Network Rail and Heathrow Airport.
We bring a user-centered approach that unifies the workspace design, operations and technology. Our team is a blend of ergonomists, operational experts, service designers, interior designers and technologists.
Our tools involve end-users in the design process and and is proven to help organisations manage the change process present in all control centre programmes.
Strategy: the very first step
From the inception of the project, you need to understand the drivers for change and the strategic direction. We help you to map this out and bring our experience to help ask the right questions and make the best early decisions. We help map how your operation links to customer services and how to blend spaces, technology and operations.
Consultancy: end-to-end operational excellence
The control room is the back-of-house focus for delivering great services to your customers. We use service design & human factors tools to map your customer’s needs to your operation. We help you to think through your operational concept and then translate it into requirements to drive the design of your control room.
Technology: human – machine synergy
Control rooms harness technology – but to make it work you need to ensure that technology is usable and meets user needs. We work across user requirements, UX and interface design and user testing. We help our clients understand the ability of the human operator to use the technology modelling their workload and the potential for human error.
Design: optimising physical space
The physical space is what facilitates the connections, interactions and communications that drive good operations. We design ergonomic room layouts and spaces that delivers team work and collaboration. We design spaces that function and can deliver a showcase to share with your investors, clients and vendor.
Where can we help?
Concept of Operations
Co-location / Consolidation
Improving customer services
Functional link analysis
3D & VR visualisation
Crisis management suites
Physical & electronic security
Mock-up trials & simulation
Integrating comms tech
Audio visual technology
Interface UX – HMI/MMI/HCI
The challenges of laying good foundations at the early stages of control room projects, and how making good decisions at the outset saves on costs and mistakes later in the process.
How the design of physical things, systems and spaces around us can help prevent overloading, and why this is particularly important in critical and control environments.