Thinking



Is it safe to manage a station with less staff?

The recent claims in the news that LUL are planning to reduce the numbers of staff on station platforms (http://bit.ly/biujz9) highlights the issue of the role of staff in stations and how information and control systems are used to manage them. We know that passenger satisfaction is strongly linked to the visible presence of staff in stations – they provide a source of live information...

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Using displays to support passenger wayfinding

Using displays to support passenger wayfinding

We thought this advert was a great example of the conflict between passenger needs and the more commercial demands of an airport or other transport interchange. The copy suggests how the display technology is perfect for helping passengers navigate the airport and have a great experience…yet the image is showing how the displays can be used to advertise retail or other commercial opportunities. It would...

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Is there a better way to influence passenger behaviour?

Railway stations, along with airports, are mainly designed to deliver throughput of people along with retail opportunities for the operator. Whilst all these are important for the success of the station it sometimes feels that the individual needs of the passenger are further down the list of priorities. For example, at Kings Cross in the rush-hour you can watch the battle between passengers and the...

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