Thinking



Holograms to help you get through airport security?

Luton Airport are introducing holographic helpers to advise passengers and help them to get through the security checks more easily and efficiently. An interesting concept. As we all know airport security is confusing and stressful.  There are an array of signs trying to tell  us what to do but trying to absorb this information in this situation is difficult – so we usually fail to...

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Where do good ideas come from?

Interesting little piece from the BBC interviewing Steven Johnson on his book “Where good ideas come from”. We also like the cartoon scribing at the start from Cognitive Media, who we’ve used in some of our internal meetings.



Impact of Poor Design on Patients

We came across this interesting article on the link between design in hospitals and the impact on the patients and their recovery. The British Medical Association is calling on healthcare organisations to prioritise design in all future building projects. A new report presents research showing that the architectural environment can significantly affect patients’ recovery times. In contrast, poorly designed hospitals and surgeries can cause anxiety,...

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What is the future for Fire & Rescue Service control rooms?

What is the future for Fire & Rescue Service control rooms?

The cancellation of the FiReControl project announced by the Government at the end of December, has thrown the future of Fire & Rescue Service control rooms into chaos. Many Services in need of modernisation of their control rooms had held off in the knowledge that FiReControl would deliver new purpose built regional centres and a new national integrated system. The Government has just announced a...

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Designing better map interfaces

Designing better map interfaces

Many systems, especially those in control rooms such as mobilisation for the emergency services, use maps as a key part of the user interface.  However getting the usability of these maps is not always simple. There are many different aspects to get right – the normal ‘point & click’ interface doesn’t make navigation easy – the combination of dragging, centering and zooming can be cumbersome....

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Extending the life of control rooms

Many companies have had to make significant cutbacks meaning that investment funds for new facilities are scarce or non-existence. But in safety-critical environments there is a need to ensure that systems and controls are maintained at maximum operating efficiency. As a result, many organisations are looking at how they can extend the life of their existing assets and make their operations leaner. To tackle this...

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CCTV & changes for control rooms?

CCTV & changes for control rooms?

We recently spotted two pieces in the press about changes to the way security control rooms might operate. The first was the new system for enabling members of the public to monitor CCTV images in shops on behalf of the owner and receive a reward for successfully spotting criminal activity.  Perhaps this does reflect the fact that many CCTV cameras are not watched by someone...

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Transport chaos and the passenger

Transport chaos and the passenger

As the snow comes down so the UK transport system descends in to chaos. Given the general irregularity of heavy snow perhaps this is understandable. But, as a group concerned with people, what stands out when watching the news reports is the number of people stuck at airports and train stations saying “we’ve been given no information”. How can this be so?  It would appear...

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Is it really “ergonomic”?

Is it really “ergonomic”?

The Ergonomists within our team often moan about this issue so we thought it was about time we talked about it on the blog! How has “ergonomic” become a term that is owned by the marketing department? What does it mean if you are seeing a product described as being “ergonomic”? The usual application seems to mean that something is curvy and therefore roughly shaped...

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