We Capture

This stage is all about laying the right foundations for good design. We place great value in spending time in this stage and not rushing into solutions.  The cost of changing direction at this stage is relatively trivial when compared with the later stages of design or implementation. So, we start with leaving assumptions at the door. Every situation is different and, whilst we can draw on our experience, our work is never about replicating something we’ve done before.

Capture is all about gathering insight. We use a range of methods to get ‘into the shoes’ of the user and understand the context. Context is everything in this early research – without it, it is easy to miss other influences on behaviour.

At this stage, curiosity is key. Our team question what they see and ask, “why?”.

  • Observations
  • Workshops
  • Contextual enquiry
  • Audits
  • Requirements capture
  • Benchmarking
  • Surveys
  • Questionnaires
  • Walkthroughs
  • Photo diaries
  • Eye tracking walkabouts
  • Experimentation
  • Design probes
  • Role play
  • People movement tracking
CCD_TateStIves2
Capture
Create

Deliver


Paddington to Bristol Parkway TMS
Paddington to Bristol Parkway TMS
22 Aug 2018
CERN LHCb Control Room
CERN LHCb Control Room
01 Aug 2018
Emirates Air Line
Emirates Air Line
29 Jul 2018
Crossrail: Abbey Wood Station Ergonomics and Wayfinding
Crossrail: Abbey Wood Station Ergonomics and Wayfinding
17 Jun 2018
Understanding the UX of Rail Ticket Machines
Understanding the UX of Rail Ticket Machines
08 Jun 2018
Schiphol Airport new Pier Wayfinding Strategy & Scheme
Schiphol Airport new Pier Wayfinding Strategy & Scheme
06 Jun 2018
La Guardia New York Wayfinding Review
La Guardia New York Wayfinding Review
06 Jun 2018
Apollo Victoria Theatre Wayfinding Strategy & Design
Apollo Victoria Theatre Wayfinding Strategy & Design
28 Feb 2018
Inductive Charging User Experience
Inductive Charging User Experience
19 Jan 2018
Training Centre – Workplace DNA
Training Centre – Workplace DNA
12 Jan 2018
Tate St Ives Wayfinding Scheme
Tate St Ives Wayfinding Scheme
12 Jan 2018
National Security Crisis Management Centre Design
National Security Crisis Management Centre Design
12 Jan 2018