Author Archives: David Watts



David Watts

Factoring the human experience into new airport technologies
in Press

Factoring the human experience into new airport technologies

At the Transport Security Expo conference, being held in London this week, CCD’s Karen Jackson is talking with Steve Maggs from Gatwick Airport about the work we’ve been doing with them on Passenger Remote Screening. In anticipation of the conference talk, Karen and Steve were interviewed about the work – you can download the interview here We collaborated with Gatwick Airport on the conversion of...

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30 Nov 2015
Press coverage on our medical device work
in Press

Press coverage on our medical device work

We’ve got two articles featured in Medical Design Technology about our recent work and thinking on the world of medtech. The first piece talks about how human factors can add wider value to the design process than just meeting FDA and other regulatory requirements.  The primary role of human factors is to help prove the device is safe to use.  We discuss how human factors can...

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02 Nov 2015
Brand, service, experience & expectations – an airport car parking illustration
in Thinking

Brand, service, experience & expectations – an airport car parking illustration

In delivering any service all the elements have to line up and work together in a consistent and coherent way.  This is even more important when delivering a value-add service that the customer is paying extra for – paying more will generate different expectations and if any of the parts fail to live up to that expectation then the dent on the experience is likely to...

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20 Oct 2015
Wellbeing in workspace design – the sitting question
in Thinking

Wellbeing in workspace design – the sitting question

Back in June we wrote a piece about standing more at work in this blog and it seems the interest in the influence of workspace design on wellbeing is only growing.  We recently attending a Chartered Institute of Ergonomics & Human Factors event on the topic which featured a talk from Tim Hunter on what works in getting people to stand up and move around more...

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14 Oct 2015
Helping Dell Communicate Good Ergonomics for CAD Users
in News

Helping Dell Communicate Good Ergonomics for CAD Users

We’ve just finished working with Dell on a brief guide to workstation design, health and wellbeing for CAD users.  The brief was to help users of Dell CAD workstation equipment to improve the set-up their workstations through the use of good ergonomics. It needed us to stop and think about what kind of things make CAD users different from normal computer users. This covered things...

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09 Oct 2015
CCD talking at Rail Human Factors Conference
in News

CCD talking at Rail Human Factors Conference

The CCD team are doing three presentations at the 5th International Rail Human Factors Conference in London this week. Our Managing Director, David Watts, is presenting the research we did for High Speed 2 predicting the impact of train steps and passenger mobility on dwell time. Dan Simmons is talking about how virtual world simulation has been integrated into rail system design programmes as an effective...

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14 Sep 2015
Time to change how we queue?
in Thinking

Time to change how we queue?

An interesting and provocative piece in the BBC magazine recently on research suggesting our conventions on queues are all wrong. Instead of the normal, long standing first-come-first-served approach, researchers in Denmark have suggested it should be the other way around…the people you serve first should be the ones who join the queue last. The traditional model is accepted to meet the need for fairness.  The...

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11 Sep 2015
Borders Railway opens for passengers
in News

Borders Railway opens for passengers

Earlier this week the new Borders Railway opened for business. The new line is the longest railway line to be built in Britain for over 100 years. The new Borders Railway runs between Tweedbank and Edinburgh and was built at a cost of £294m We’re proud to have made a small contribution to the project having worked with Network Rail in the design. We provided...

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10 Sep 2015
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