Author Archives: David Watts



David Watts

Service Design Conference Reflections
in Thinking

Service Design Conference Reflections

We went to the UK Service Design Network conference in London last week eager to hear about the latest innovations in service design and experience design. There were some great talks on work done with TfL, RBS and Virgin Media along with programmes running within the Government Digital Service and Policy Lab. Various thoughts struck us including… …how a measure of success is around independent use...

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06 Jul 2016
in News

CCD helps Hovertravel create the world’s most passenger – centric hovercraft

Hovertravel’s new craft, the Solent Flyer and Island Flyer, have been created using the expertise of design and human factors consultancy CCD to ensure that passengers are at the heart of the finished design.  The results of CCD’s strategy have assisted Hovertravel to improve its passenger experience. Additionally, CCD reviewed the end to end passenger journey by looking at all passenger touchpoints from online ticket...

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29 Jun 2016
A design workshop using a scale model
in Thinking

Value of staff involvement in workspace design

The creation of a new workspace is almost always linked to some form of change within a company. Often it is about finding new ways of working but it might also be a more significant organisational change. What is usually overlooked is the role that the design process can play in supporting this change. The new workspace is usually developed to facilitate and enable the change....

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23 Jun 2016
Example concept design for classroom
in News

CCD commissioned to design training centre interior

CCD, working in collaboration with AV specialists HyperSphere, have been commissioned to completely revamp the main training centre for an oil & gas company in Saudi Arabia. We are working to renew the interior spaces and integrate the technology into the classroom environments whilst providing increased flexibility in how the spaces are used by both instructors and students. HyperSphere, UK based global technology solutions provider, will be responsible...

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22 Jun 2016
New control room at London Bridge Station goes live
in News

New control room at London Bridge Station goes live

It was great to see the new control room at London Bridge Station go live in May.  CCD supported the design of the room as part of our work on the redevelopment of the station with WSP and Grimshaws. We helped the project with a participatory design process for the room through running a full scale mock-up trial with the Network Rail operations team along with the...

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10 Jun 2016
Whiteboard areas in CERN's design office
in Thinking

Psychology of Collaboration – a talk from Herman Miller

Last night the CCD team attended a talk at Herman Miller on the Psychology of Collaboration as part of Clerkenwell Design Week.  The talk was based on research Herman Miller commissioned with Nigel Oseland. There was some interesting evidence on how poor many people see their workspace as supporting the work they are trying to do – around half of people think their workspaces is...

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26 May 2016
Talking about human factors changing transport thinking at Imagine Festival
in News

Talking about human factors changing transport thinking at Imagine Festival

The Imagine Festival is hosted by the Transport Systems Catapult to bring people working in technology and transport to explore new ideas and help drive innovation. The event includes presentations from industry leaders, networking opportunities and an exhibition of new and innovative transport technologies.  The Festival runs from 14th to 15th June 2016 David Watts will be at the Festival talking about how human factors...

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20 May 2016
Mike Stearn Shorts Day
in News

Mike Stearn Shorts Day

Today is the 2nd annual Mike Stearn Shorts Day where we remember our friend and colleague Mike, who died this time last year. For those who didn’t know him, Mike was always in shorts, whatever the weather.  So today everyone at CCD does the same…and how appropriate that it is cold and chucking it down! We’re also remembering him by making a donation to Bloodwise...

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15 Apr 2016
Victoria and Albert Museum appoints CCD for holistic wayfinding design
in News

Victoria and Albert Museum appoints CCD for holistic wayfinding design

The V&A, known the world-over as the leading museum of art and design, has appointed CCD, the human-factors led design consultancy, to create a new wayfinding strategy following an extensive selection process.  The appointment will see CCD undertake an in-depth programme of research to understand how different visitors and staff see, interact with and understand the building and will use those views to develop and...

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13 Apr 2016
CCD talking about psychology of wayfinding
in News

CCD talking about psychology of wayfinding

David Watts will be doing a seminar on the science and psychology of wayfinding at the Sign & Digital UK event in April. The event, held in Birmingham at the NEC on 19-21st April, is one of the major signage events in the UK. David’s talk will be part of a seminar session on innovation in wayfinding & directional signage.  The talk will be covering...

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09 Apr 2016
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