Access & Inclusion

Accessibility banner

CCD is a truly human-centred design agency with inclusive design & accessibility at the heart of what we do.

We have world-leading expertise in inclusive design, diversity and accessibility and work across a variety of sectors.

We help organisations navigate change across all aspects of accessibility and bring a focus on diversity & inclusion audits, physical and social access standards and guidelines, staff awareness, and digital access support.

Diversity & Inclusion Audits

Diversity & Inclusion Audits

Providing insight into current legislative compliance, with recommendations on how to improve inclusion in the short and longer-term.


Staff Awareness

Supporting non-disabled staff members to think and communicate inclusively, and building frameworks for radically inclusive workplaces that welcome and empower disabled employees.


Physical & Social Access Standards

Creating tailored documentation for organisations that have aspirational aims beyond the Equality Act, Approved Document Part M and BS 8300.

digital access

Digital Access Support

Ensuring that websites and apps comply with the relevant accessibility guidelines, to enable ease of access and utilisation for users with varying impairments, assistive technologies and requirements.

Our accessibility offering is led by Emily Yates, who has worked on numerous accessibility initiatives for national and international organisations. Emily has advised on inclusive metro stations and travel prior to the 2016 Olympic and Paralympic Games in Rio de Janeiro, and worked with Heathrow Airport to update their Access and Inclusion Standards, introducing requirements for the positive experience of disabled staff members for the first time. Emily has also worked with the Council of Europe, international travel networks, authored an accessible travel guide for Lonely Planet, and sat on equality boards advising premier league football clubs on their access and inclusion agendas.
For more information on how we can solve your accessibility and inclusion challenges, please email:

Heathrow was delighted to work with CCD in order to create accessibility technical standards, to inform how we build accessibility into our infrastructure. I would recommend CCD to any business looking to improve its accessibility. They were a joy to work with.

Sara Marchant - Services Manager - Passengers Requiring Support, Heathrow Airport