Delivering value and commercial benefits to our clients by blending human factors and behavioural insight with design thinking and creativity.
For over 40 years, our clients have asked us to help them to solve business challenges:
Re-frame the problem
“Thick data” – behavioural insight & nudging
Re-examining the brief
Mapping the problem blueprint
Independent perspective without assumptions
Operational resilience & system design
Organisational design & staff experience
Safety & error, productivity & workload
External & organisational communication
Innovation & new ideas
Designing & blueprinting new services
Transitioning to meet future goals
Integrating tech with the experience & service
Nudging behaviour Understanding & improving the experience Using design methodologies to improve results
Finding new sources of income through design
Our human-centric lens means we see the whole of a system and use our experience across sectors to join the dots. We use tools like immersive technology to get people to experience and co-create the solutions.
Our work is to take a step back and see a system or service through a human lens.
Doing this gives us foundation to look at solutions within specific touchpoints and applications, such as wayfinding & navigation, experiences, digital products, environments and workspaces, including control rooms.