Tag: rail


08

Dec 2016

Helping to improve train driver training

CCD has been supporting RDS International in the development of a new Driver Support Tool for train drivers. The product is a tablet-based system that can help with understanding and training on the route ahead addressing short diversions, shunts and unexpected stops. CCD worked with RDS on the design of the user-interface to ensure that the system would be usable for drivers in the context of...

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Driver Support Tool interface design

14

Sep 2016

Are you a Human Factors Consultant looking for a new opportunity?

We are looking for a Human Factors Consultant to join our team. You should have a few years experience under your belt alongside a qualification in Ergonomics or similar. If you have experience of working in the rail sector, we’d really like to hear from you. The role would suit someone who is self-motivated and pretty self-sufficient but you’ll be working in our project and design...

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10

Jun 2016

New control room at London Bridge Station goes live

It was great to see the new control room at London Bridge Station go live in May.  CCD supported the design of the room as part of our work on the redevelopment of the station with WSP and Grimshaws. We helped the project with a participatory design process for the room through running a full scale mock-up trial with the Network Rail operations team along with the...

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New control room at London Bridge Station goes live

14

Sep 2015

CCD talking at Rail Human Factors Conference

The CCD team are doing three presentations at the 5th International Rail Human Factors Conference in London this week. Our Managing Director, David Watts, is presenting the research we did for High Speed 2 predicting the impact of train steps and passenger mobility on dwell time. Dan Simmons is talking about how virtual world simulation has been integrated into rail system design programmes as an effective...

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CCD talking at Rail Human Factors Conference

04

Feb 2015

Why can’t we get passenger information right?

Back in November Passenger Focus released it’s findings on what passengers needed when things go wrong; it didn’t paint a very good picture of how the railway industry handles problems.  The recently issued National Passenger Survey continued to show a high level of dissatisfaction amongst passengers. We know it’s not usually done well because of the recurring story from passengers when things go wrong is “we weren’t...

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Why can’t we get passenger information right?

10

Nov 2014

CCD’s work on Passenger Behaviour at London Bridge Station in Wired

Our work on Passenger Behaviour at London Bridge Station has been featured in Wired Magazine. The article focuses on how our research on passenger behaviour has informed the wayfinding design with insights into passenger movements and decision points. You can read the article here >>>> Our work was informed by the pedestrian flow models, which highlights where crowding and bottlenecks occur the most. “London Bridge is the first UK...

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CCD’s work on Passenger Behaviour at London Bridge Station in Wired

27

Jun 2014

Joined up journeys

One of the advantages that the car has over public transport is that it takes the passenger from A – B, door to- door, no changes, no hassle. So as well as being the ultimate consumer product, it is also convenient and easy. But with the costs of motoring rising, and roads becoming more congested, the car is losing much of its shine. Urban planners...

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25

Nov 2013

Is the ticket dead?

The news that London Underground are to close ticket offices (www.bbc.co.uk/news/uk-england-london-25025888) is set to change the nature of the “ticket” and the interaction between operator and customer. The days of the little bit of paper clutched in our hands are clearly numbered.  Tickets moving onto our smart mobile devices creates a range of opportunities to enhance the passenger experience by offering a more joined-up, journey-orientated...

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Is the ticket dead?

16

Apr 2013

Influencing modal shift in transport systems

Sometimes to get people to make different choices about how they travel you have to make things easy for passengers.  This usually means think about transport in a connected way and looking at what people need and want and what might be barriers. So great example here from Germany.  Cyclists often use another mode of transport as part of their journey – interaction with trams...

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Influencing modal shift in transport systems

15

Mar 2013

Announcements – useful or annoying?

On all public transport systems we are generally bombarded by verbal announcements, many pre-recorded.  Some are useful – “the next train from platform 6 is the …” but most are just noise – don’t run when its wet, keep your belongings with you, etc. It is similar to how our visual field is assailed by signs and information.  Again we have to look for those...

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Announcements – useful or annoying?

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