Tag: passenger


29

Jun 2016

CCD helps Hovertravel create the world’s most passenger – centric hovercraft

Hovertravel’s new craft, the Solent Flyer and Island Flyer, have been created using the expertise of design and human factors consultancy CCD to ensure that passengers are at the heart of the finished design.  The results of CCD’s strategy have assisted Hovertravel to improve its passenger experience. Additionally, CCD reviewed the end to end passenger journey by looking at all passenger touchpoints from online ticket...

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10

Feb 2016

CCD is part of SITA Marketplace.aero

CCD’s services are now available on Marketplace.aero, SITA’s on-demand platform for delivering cloud-enabled solutions to the air transport industry (ATI).  Focusing on software, applications, and cloud services, Marketplace.aero is a one-stop shop for industry organisations and professionals to research, select, and purchase ATI-relevant solutions. This is part of CCD’s wider relationship with SITA in providing passenger behaviour & experience design services. For more information, please...

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CCD is part of SITA Marketplace.aero

11

Sep 2015

Time to change how we queue?

An interesting and provocative piece in the BBC magazine recently on research suggesting our conventions on queues are all wrong. Instead of the normal, long standing first-come-first-served approach, researchers in Denmark have suggested it should be the other way around…the people you serve first should be the ones who join the queue last. The traditional model is accepted to meet the need for fairness.  The...

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Time to change how we queue?

15

May 2015

Helping passengers by understanding their needs

Often the best ideas are the simple ones. For anyone catching a bus in London during the rush hour has probably experienced a mad crush on the lower level only to find that the top level is almost empty.  For some, they like the convenience of sitting or standing close to the door.  But for others, there the lack of visibility of what space is...

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Helping passengers by understanding their needs

27

Jun 2014

Joined up journeys

One of the advantages that the car has over public transport is that it takes the passenger from A – B, door to- door, no changes, no hassle. So as well as being the ultimate consumer product, it is also convenient and easy. But with the costs of motoring rising, and roads becoming more congested, the car is losing much of its shine. Urban planners...

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19

Sep 2013

What is “Passenger Experience”?

Passenger experience has become a hot topic in public transport especially for airports.  Major airports are putting it at the centre of their thinking – for example, the mission statement for Heathrow Airport is making every journey better.  But what does it actually mean? Is it more than the latest bandwagon for every vendor of products and services to jump onto claiming that their product...

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16

Apr 2013

Influencing modal shift in transport systems

Sometimes to get people to make different choices about how they travel you have to make things easy for passengers.  This usually means think about transport in a connected way and looking at what people need and want and what might be barriers. So great example here from Germany.  Cyclists often use another mode of transport as part of their journey – interaction with trams...

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Influencing modal shift in transport systems

25

May 2011

Cable Car for London

Naked promotion of one of our current projects but we thought some might be interested to see the videos of the cable car that is coming to London next year We have been appointed to provide human factors to the Mace design team under URS/Scott Wilson


09

Nov 2010

Managing overcrowding on trains

With the release today of the MP’s report declaring that overcrowding on trains will only get worse attention will surely turn to how design and human behaviour can help. On the BBC website today one expert declares that it is all about creating and maintaining flow.  This may well be true but it seems to us to deny many of the basic motivations that govern...

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Managing overcrowding on trains

20

Sep 2010

Making air travel even more unpleasant?

Over recent years, air travel has become a less and less enjoyable passenger experience.  Notably the increase in security at airports has meant queues and hassle; budget airlines have given us low cost but the pay off is a scramble to get a seat, paying for loads of extras, etc. Now it seems that the industry is making moves to make it even less comfortable...

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Making air travel even more unpleasant?

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