Tag: passenger experience


18

Jan 2017

Using temporary wayfinding to improve experience during construction work

Over the past years there has been significant investment in our transport infrastructure, especially in the railways. Whilst this gives passengers the promise of an improved journey tomorrow, the consequence is that for many of us, at least some part of our journey will be disrupted by on-going construction works. This means the value gained from a positive passenger experience is deferred unless attention is...

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Using temporary wayfinding to improve experience during construction work

29

Jun 2016

CCD helps Hovertravel create the world’s most passenger – centric hovercraft

Hovertravel’s new craft, the Solent Flyer and Island Flyer, have been created using the expertise of design and human factors consultancy CCD to ensure that passengers are at the heart of the finished design.  The results of CCD’s strategy have assisted Hovertravel to improve its passenger experience. Additionally, CCD reviewed the end to end passenger journey by looking at all passenger touchpoints from online ticket...

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10

Feb 2016

CCD is part of SITA Marketplace.aero

CCD’s services are now available on Marketplace.aero, SITA’s on-demand platform for delivering cloud-enabled solutions to the air transport industry (ATI).  Focusing on software, applications, and cloud services, Marketplace.aero is a one-stop shop for industry organisations and professionals to research, select, and purchase ATI-relevant solutions. This is part of CCD’s wider relationship with SITA in providing passenger behaviour & experience design services. For more information, please...

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CCD is part of SITA Marketplace.aero

04

Dec 2015

US airports failing to compete on passenger experience?

In case you missed it there was a really interesting piece this week asking “why do so many people hate US airports?” on the BBC magazine website. It compared the experience of travelling in the US with some of the newer airports that have been built in the Middle East and Far East.   It noted that not many US airports feature in the Skytrak...

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JFK airport terminal, New York City, New York

02

Dec 2015

Airport Focus covers wayfinding work at London Luton Airport

Our current project to design a new wayfinding system for Luton Airport has been featured in Airport Focus magazine. You can read the piece here Luton recognises the value that good wayfinding brings to providing a positive experience for passengers. As part of its £100m redevelopment and investment programme, London Luton Airport (LLA) has appointed CCD to develop and implement a new wayfinding strategy. LLA...

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Airport Focus covers wayfinding work at London Luton Airport

20

Oct 2015

Brand, service, experience & expectations – an airport car parking illustration

In delivering any service all the elements have to line up and work together in a consistent and coherent way.  This is even more important when delivering a value-add service that the customer is paying extra for – paying more will generate different expectations and if any of the parts fail to live up to that expectation then the dent on the experience is likely to...

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Brand, service, experience & expectations – an airport car parking illustration

17

Aug 2015

CCD wins Wayfinding Design for London Luton Airport

As part of its £100m redevelopment and investment programme, London Luton Airport (LLA) has appointed CCD to develop and implement a new wayfinding design which will cover strategy and signage design. Luton Airport is the UK’s fifth largest airport and aims to increase capacity from 12 million to 18 million passengers a year by 2026. CCD has been appointed following a competitive pitch and will be...

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CCD wins Wayfinding Design for London Luton Airport

15

May 2015

Helping passengers by understanding their needs

Often the best ideas are the simple ones. For anyone catching a bus in London during the rush hour has probably experienced a mad crush on the lower level only to find that the top level is almost empty.  For some, they like the convenience of sitting or standing close to the door.  But for others, there the lack of visibility of what space is...

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Helping passengers by understanding their needs

04

Feb 2015

Why can’t we get passenger information right?

Back in November Passenger Focus released it’s findings on what passengers needed when things go wrong; it didn’t paint a very good picture of how the railway industry handles problems.  The recently issued National Passenger Survey continued to show a high level of dissatisfaction amongst passengers. We know it’s not usually done well because of the recurring story from passengers when things go wrong is “we weren’t...

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Why can’t we get passenger information right?

29

Jan 2015

iBeacons – should we be pushing or pulling content?

iBeacons are causing quite a stir at the moment with a flurry of major companies, including airlines, retail giants and arts venues running trials and pilot schemes trying to work out how they can be employed, the benefits they may bring and how consumers react to the geo-position enabled devices. The key battleground, as we see it, is the contest between enabling customers to pull...

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iBeacons – should we be pushing or pulling content?

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