Tag: airport


10

Feb 2016

CCD is part of SITA Marketplace.aero

CCD’s services are now available on Marketplace.aero, SITA’s on-demand platform for delivering cloud-enabled solutions to the air transport industry (ATI).  Focusing on software, applications, and cloud services, Marketplace.aero is a one-stop shop for industry organisations and professionals to research, select, and purchase ATI-relevant solutions. This is part of CCD’s wider relationship with SITA in providing passenger behaviour & experience design services. For more information, please...

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CCD is part of SITA Marketplace.aero

04

Dec 2015

US airports failing to compete on passenger experience?

In case you missed it there was a really interesting piece this week asking “why do so many people hate US airports?” on the BBC magazine website. It compared the experience of travelling in the US with some of the newer airports that have been built in the Middle East and Far East.   It noted that not many US airports feature in the Skytrak...

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JFK airport terminal, New York City, New York

02

Dec 2015

Airport Focus covers wayfinding work at London Luton Airport

Our current project to design a new wayfinding system for Luton Airport has been featured in Airport Focus magazine. You can read the piece here Luton recognises the value that good wayfinding brings to providing a positive experience for passengers. As part of its £100m redevelopment and investment programme, London Luton Airport (LLA) has appointed CCD to develop and implement a new wayfinding strategy. LLA...

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Airport Focus covers wayfinding work at London Luton Airport

30

Nov 2015

Factoring the human experience into new airport technologies

At the Transport Security Expo conference, being held in London this week, CCD’s Karen Jackson is talking with Steve Maggs from Gatwick Airport about the work we’ve been doing with them on Passenger Remote Screening. In anticipation of the conference talk, Karen and Steve were interviewed about the work – you can download the interview here We collaborated with Gatwick Airport on the conversion of...

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Factoring the human experience into new airport technologies

20

Oct 2015

Brand, service, experience & expectations – an airport car parking illustration

In delivering any service all the elements have to line up and work together in a consistent and coherent way.  This is even more important when delivering a value-add service that the customer is paying extra for – paying more will generate different expectations and if any of the parts fail to live up to that expectation then the dent on the experience is likely to...

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Brand, service, experience & expectations – an airport car parking illustration

17

Aug 2015

CCD wins Wayfinding Design for London Luton Airport

As part of its £100m redevelopment and investment programme, London Luton Airport (LLA) has appointed CCD to develop and implement a new wayfinding design which will cover strategy and signage design. Luton Airport is the UK’s fifth largest airport and aims to increase capacity from 12 million to 18 million passengers a year by 2026. CCD has been appointed following a competitive pitch and will be...

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CCD wins Wayfinding Design for London Luton Airport

29

Jan 2015

iBeacons – should we be pushing or pulling content?

iBeacons are causing quite a stir at the moment with a flurry of major companies, including airlines, retail giants and arts venues running trials and pilot schemes trying to work out how they can be employed, the benefits they may bring and how consumers react to the geo-position enabled devices. The key battleground, as we see it, is the contest between enabling customers to pull...

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iBeacons – should we be pushing or pulling content?

25

Jul 2014

Behaviour in crowds and paying attention

Part of what influences our experience of places like airports is how those around us behave. Of course it’s not always positive as far as our own perception goes – a recent piece on-line highlighted the 12 most annoying things other passengers do – http://goo.gl/rRIi6v  We’ve probably all experienced most of these (and been guilty of some of them too!).  However we’ve pointed the link to...

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Behaviour in crowds and paying attention

27

Jun 2014

Joined up journeys

One of the advantages that the car has over public transport is that it takes the passenger from A – B, door to- door, no changes, no hassle. So as well as being the ultimate consumer product, it is also convenient and easy. But with the costs of motoring rising, and roads becoming more congested, the car is losing much of its shine. Urban planners...

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12

May 2014

Is the answer to better experiences about tech or people…or both?

We were recently reading a blog about reducing the pain of the taxi queue at airports as another component of improving the elusive passenger experience. The solution offered in the blog (coming from a tech company) was live information on waiting times. Such an approach could have the added benefit of feeding data back to the taxi companies so they could alter their services in...

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Is the answer to better experiences about tech or people…or both?

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