Tag: airport security


30

Nov 2015

Factoring the human experience into new airport technologies

At the Transport Security Expo conference, being held in London this week, CCD’s Karen Jackson is talking with Steve Maggs from Gatwick Airport about the work we’ve been doing with them on Passenger Remote Screening. In anticipation of the conference talk, Karen and Steve were interviewed about the work – you can download the interview here We collaborated with Gatwick Airport on the conversion of...

Read More

Factoring the human experience into new airport technologies

12

Sep 2012

The Olympics and designing for the visitor experience

Visiting the Olympic Park and other venues for the Olympics and the Paralympics, a clear winner was how brilliantly managed they have been from the visitor perspective.  What lessons might be learned for airports, railway stations or other public spaces? The main pitfall that was avoided was long queues.  There was much in the press before the games about the likelihood of long queues at venues (and...

Read More

The Olympics and designing for the visitor experience

02

May 2012

Railway stations as a destination

At the recent Railway Terminal Conference in Vienna, the focus was on what can railway stations learn from airports and how can the passenger experience be enhanced?  It is clear that railway stations, at least the mainline stations, have come a long way from being the dirty, unattractive places of years ago.  With the opening of St Pancras International and the new King’s Cross concourse...

Read More

King's Cross Station

09

Mar 2012

Improved Passenger Experience with Smartphone Technology

Alongside improving the design of airports, providing simpler wayfinding, and making the security process less stressful, the ever present smartphone seems to be the battleground for providing better information to the passenger at a number of points on the journey. This article from the Amor Group presents a good summary of the current applications and uses for smartphone technology.  Worth a quick read: Smartphones as...

Read More


20

Jan 2012

Airport security – follow up

As a follow up to the last post on airport security and the passenger experience, our John Wood wrote an article for Security Middle East magazine covering this area.  Have a look at the article on our website: http://www.ccd-hf.co.uk/p/Press-Articles/


06

Jan 2012

Improving the passenger experience of airport security

Those who have been getting some sun over Christmas or for the rest of us starting to think about booking our summer holidays (or those just trying to get to the next meeting) the issue of airport security can send a shudder down the spine. It has to be one of the least enjoyable aspects of any trip (marginally ahead of waiting for the bus...

Read More

Improving the passenger experience of airport security

19

Apr 2011

What will airports of the future look like – a passenger perspective

Following on from the last post is this video from the BBC on the airports of the future: http://news.bbc.co.uk/1/hi/programmes/fast_track/9443769.stm.  The piece is based around the premise that in 20 years time passenger numbers will double to pass 12 billion so airports and cities will have to cope with more people using and working in them.  One suggestion has been the “aerotropolis” – a city with...

Read More

What will airports of the future look like – a passenger perspective

02

Feb 2011

Holograms to help you get through airport security?

Luton Airport are introducing holographic helpers to advise passengers and help them to get through the security checks more easily and efficiently. An interesting concept. As we all know airport security is confusing and stressful.  There are an array of signs trying to tell  us what to do but trying to absorb this information in this situation is difficult – so we usually fail to...

Read More