Gatwick Airport Security Screening Room

CCD were invited by Gatwick Airports Limited to engage users in the design process whilst developing Europe’s first Remote Screening Room for cabin baggage.

Client: Gatwick Airport
Location: UK

What we did

We looked at how users were likely to respond to and with the new technology and tested those assumptions in the real world environment with actual users at each stage of the development process. Technology change and design projects without the input of Human Factors frequently impose changes which force Users into changing their behaviour to adapt to the technology and environment – a process which invariably results in shortcuts, workarounds and increased risk of injury and human error. CCD, with the full support of GAL conducted workshops within the actual screening environment and collected User feedback which informed the overall design of the room.

As part of their refurbishment programme Gatwick were also installing new security lane configurations. In addition to supporting Gatwick with the development and design of the Remote Screening Room, CCD also conducted a manual handling review for the new screening lanes. Users who had been engaged with the development of the Remote Screening Room recognised this assessment as an integral part of transitioning to the new lane configuration and provided valuable information that could be used to evolve the installed system and support the screening staff in their roles.

How we added value

  • By engaging the Users and applying the principles of User Centred Design the resulting layout and technology in the Remote Screening Room was optimised around how the Users wanted and needed to use the system.
  • Supported staff engagement with the reconfiguration of the security lanes